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August 10, 2006

Net One Systems establishes Expert Operation Center (XOC) to provide integrated operation service

Net One Systems Co., Ltd. (headquarters: Shinagawa-Ku, Tokyo; President & CEO: Osamu Sawada; hereinafter, Net One Systems) announced the establishment of Expert Operation Center providing integrated operation service in collaboration with its group company, Network Service And Technologies, Co., Ltd. (headquarters: Shinagawa-Ku, Tokyo, President &Representative Director: Katsutoshi Ichikawa; hereinafter, NSAT).

Expert Operation Center (hereinafter, XOC) offers unsurpassed integrated and centralized high value added operation service for operation and security maintenance of customer information assets such as networks, servers/storages, and IP telephony.There are no restrictions based upon installation sites, configuration or features of supporting information assets and the task is centrally performed by the company’s experts by utilizing IP networks.

In addition to the existing Network Operation Center (NOC), Net One Systems and NSAT established Security Operation Center (SOC) within XOC on August 1, 2006 to provide comprehensive security service.Additionally, the companies are working together to establish Voice Operation Center (VOC scheduled for November 2006 establishment) and ServerStorageOperationCenter (SSOC: scheduled for March 2007 establishment).

By providing centralized service without limiting the category of service products and ensuring 24 hours per day 365 days per year of stable operation based on the companies’ advanced operation and monitoring skills, the companies maximize reliability and economic efficiency of the user’s network environment and support next generation network service.

• XOC fundamentally solves operational issues

Previously established information networks were comprised based on product category such as network equipment, telephones, and server/storage networks for intermediating physical locations and data.Therefore, operational systems were segmented and different managers were assigned to different networks. However, the realization of interconnection of these products using IP networks poses new challenges as the current operational system imposes restrictions on comprehensive management of the total system and fault isolation in case of failure, and to achieve stable operation, costly uninterrupted assignment of different managers with different expertise is required.

XOC offers a fundamental solution to these challenges.For the user, system operation outsourcing releases information system manager from operational work and enables the manager to concentrate on more strategic and higher productivity work.XOC provides detailed architecture management and change management through uninterrupted monitoring and maintains robust integrative security level capable of complying with J-SOX Act.By coordinating with 163 service locations nationwide to provide service parts delivery and onsite services, in addition to ensuring 24 hours per day, 365 days a year stable operation, the companies contribute to operational cost effectiveness. 

• SOC Features and Service Menu

In order to maintain uninterrupted highly secure information system, the customer needs integrative system operation and continual monitoring of event logs.However, for many users, 24 hours a day, 365 days a year operation and monitoring of system which is subject to various types of threats are difficult to achieve considering the cost, operational workload, and the need to secure skilled engineers.

Net One Systems’ SOX is not just a system operation outsourcing service.In addition to placing no limitations on supporting device or software’s physical installation site, configuration, or features, SOX provides user selected services to efficiently offer comprehensive service at reduced operational cost.

Highly specialized engineers who are continually monitoring while coordinating with services such as alive monitoring and feature monitoring services provided by Network Operation Center enable prompt identification of system abnormality and response to a network attack from outside.These measures effectively ensure security and reliability of information assets.

• Features and Advantages of our SOC

1. By utilizing Net One Systems’ networking technical expertise, comprehensive security service including security planning and implementation, operation monitoring and management, incident response and risk analysis are provided.
2. No particular vendor products are promoted and SOC supports multi-vendor products selected based upon customer needs.
3. All customer equipment (including switches, routers, IDSs/IPSs, and firewalls) logs are gathered and correlation analysis of these logs based on vulnerability information and threats information is performed using knowledge DB comprised of company’s unique analysis engine.This allows accurate and effective response to real threats to the customer network.
4. Collected logs, various analysis results using correlation analysis data, vulnerability information may be used any time by the customer by accessing user portal.

• Services to be provided

1. Configuration Management/Changes Management Service (scheduled to start in 2007)
   As a basic service to XOC, configuration management/changes management service is provided for the customer’s information assets.For example, knowing the patch level applied for a customer system enables XOC to readily determine whether any actions must be taken for imminent threat to customer network and provide timely judgment and response.
   
2. Security Monitoring

• Syslog Monitoring Service (already in service from August 1, 2006)
  Syslog and text format log file for all equipment related to the customer are monitored and analyzed 24 hours a day, 365 days a year and important alerts are reported on a real time basis.
• Virus Monitoring Service (already in service from August 1, 2006)
  Customer’s Trend Micro’s Anti-virus products are monitored 24 hours a day, 365 days a year.When virus infection is confirmed, it is reported via mail. When Trend Micro releases a report indicating emergence of high risk virus, such information is relayed to the customer via mail. In case of virus infection, to prevent the spread of virus infection, remote or on-site support is provided (optional service).This service is based upon collaboration between TredMicro and Expert Service and Net One System is the sole provider of this service within Japan.
• IDS/IPS Monitoring and Management Service (scheduled to start in October 2006)
  Unauthorized access to customer network is monitored 24 hours per day 365 days per year.Inspection status is reported via user portal and unauthorized access status and trend information are provided as monthly reports.In case of an emergency, based upon customer’s agreed upon procedures, link (ACL switch) between Emergency Response Service (ERS) and firewall, as well as emergency response advices are provided.
• FW Monitoring and Management Service (scheduled to start in October 2006)
  Operation monitoring and rules changes/management of the customer firewall are provided 24 hours per day, 365 days a year.Inspection status is reported to the customer via user portal and access trend, etc. are provided as a monthly report.In case of an emergency, Emergency Response Service (ERS) is provided based upon customer’s agreed upon procedures.
• Spyware Malware Monitoring Service (scheduled to start in October 2006)
  Customer network’s spyware and malware (including P2P software such as Winny and WinMX) are monitored.Inspection status and threats information are reported to the customer through user portal.When Spyware or Malware is detected, the customer is notified through mails, etc.
• DDoS Attack Countermeasures Service (scheduled to start in October 2006)
  DDoS attack on a customer network is monitored 24 hours per day, 365 per year.Detection status is provided to customers through user portal.When an attack is detected, based upon customer’s agreed upon procedures, measures to minimize the attack are taken.

3. Security Inspection

• Remote Inspection Service (already in service from August 1, 2006)
  Vulnerability inspection (attack simulation) is remotely performed using a scanner.Inspection report is provided to the customer.
• Web Application Inspection Service (service schedule to start in October 2006)
  Vulnerability inspection such as cross site scripting, SQL, injection, etc. on web application are performed.Inspection report will be provided to the customer.
• Hacking Inspection Service (service scheduled to start in October 2006)
  Hacking inspection service uses various tools to support creation of secure servers.Inspection report is provided to the customer.

4. User Portal (already in service from August 1, 2006)
   Web based customer portal is provided as a customer interface to enable the customer to view log contents and service status of monitoring equipment and security information.

• Method of XOC Service Provision
  Customer system will be monitored at the monitoring center, XOC, inside NSAT through IP network connection.In an emergency, by coordinating with 163 service sites for delivery of service parts or on-site service, the companies aim to realize stable operation of customer system.
  
• XOC Service Fee
  Example: Virus Monitoring Service
  Initial Fee: \200,000 (customer server per site, per service)
  Basic Service: \800 (note: per client, if there are 500 to 999 clients, monthly fee)
  
• XOC Target Sales
  2 Billion Yen annual sales by third year.
  
• Inquiries from customers regarding this news release
  Net One Systems Co., Ltd.
  Security Business Promoting Operations Planning Division (Net One Security Center)
  Tel： 03-5462-0833 Mail：security@netone.co.jp Fax： 03-5462-0878

※Net One Systems and logos are registered trademarks of Net One Systems Co., Ltd.All other company names, product names are trademarks of other respective companies.