Oct. 28, 2004
Net One Systems Co., Ltd. (headquarters: Shinagawa-Ku, Tokyo; President & CEO: Osamu Sawada) announced that the company would offer with utmost priority in restoration of customers' computer networks, special relief services to Niigata Chuetsu Earthquake-affected products originally purchased from the company.
Although as a rule, regardless of service contract term, services for failures resulting from natural disasters are provided at extra fee, as long-term system failure is expected to gravely impact the local economy, the company has decided to offer special relief services effective today.
Overview
Provide special relief services including fault recovery of hardware products, repairs, and shipment of replacement products.
Applicable products
Following earthquake affected network equipment purchased from Net One .
(1) Routers
(2) Switches
(3) Appliance servers
Service
Special relief services are applicable for products that can be repaired.
o Service acceptance
o Repairs
o Advanced exchange service
o Service term: October 28, 2004 to March 31, 2005
Customer service for this special relief services
o Customer Service ： Net One Technical Center
o Service Hours ： 24 hours, 365 days
Note
* This service is limited to customers with a valid service contract with Net One .
* Products manufactured by following companies are subject to this service.
Cisco Systems、Nortel Networks、Foundry Networks、Juniper Networks
* Delivery shall take place at the time of normalized logistics.
※ Net One Systems and Net One are trademarks of Net One Systems Co., Ltd. The names of other companies are trademarks of respective companies.
